Recent Posts

3 Headaches Solved by Syncing Excel and Salesforce: App Mavericks

3 Headaches Solved by Syncing Excel and Salesforce: App Mavericks

Have you ever wished upon a star that you could manipulate your opportunity data in Excel and have it magically sync with Salesforce? Good news: X-Author for Excel, the new app from Apttus, answers your wish by turning Excel into a real-time user interface for Salesforce so you can manage,... Read More»

More is Not Better: When it Comes to Leads, Quality Trumps Quantity Every Time

More is Not Better: When it Comes to Leads, Quality Trumps Quantity Every Time

A sales exec recently told me he would “rather have 10 percent of my current lead flow with 80 percent of the leads being high quality, than the current state of affairs where only 5 percent of leads are qualified, at best.” In my experience, all sales professionals agree. With... Read More»

Emotional Discipline: How to Control Your Impulse in Stressful Situations

Emotional Discipline: How to Control Your Impulse in Stressful Situations

It’s nearly impossible to avoid stressful situations at your job, but the more you’re able to curb your negative impulses under pressure, the more successful you’ll be at work and in life. This article outlines different methods that help control impulses before they cause damage. We all have things we... Read More»

Punch Above Your Business Weight [INFOGRAPHIC]

Punch Above Your Business Weight [INFOGRAPHIC]

There's something irresistible about an underdog story. From ancient tales like David and Goliath to much more modern stories like Airbnb and the hotel industry, there's something inspiring and exciting about rooting for the little guy. This disruptive power and underdog mindset are assets all small businesses have at their... Read More»

10 Secrets to a Successful Sales Meeting

10 Secrets to a Successful Sales Meeting

Are your sales meetings productive? Too many sales meetings are nothing more than a series of updates designed to help the sales manager do their job. Ultimately, the salespeople in those meetings dread taking time out of their schedule to attend. Worse yet, they leave such meetings less motivated than... Read More»

"Simplifying the Modern Sales Cycle": A New Salesforce E-Book

"Simplifying the Modern Sales Cycle": A New Salesforce E-Book

Technology has dramatically changed the face of the average sales cycle. With a host of new engagement channels to monitor, more educated and savvier consumers, and higher expectations than ever before, companies need the right tools to help simplify and streamline their sales cycles. With the help of CRM solutions... Read More»

4 Steps to a Field Service Process That Will Save You Money

4 Steps to a Field Service Process That Will Save You Money

Everyone has a story about their experience with poor field service. Whether it's waiting for hours for the cable guy who shows up at the last minute (or not at all), or the electric guy who assesses your issue but doesn't have the materials to solve it on the spot,... Read More»

Social Customer Service Rankings: Where Do You Stack Up?

Social Customer Service Rankings: Where Do You Stack Up?

It was May 2001, and I was just kicking off my first contact center software implementation as a project manager. Consumers were rapidly adopting email as an innovative communication method and big companies were trying to figure out how to manage this incredibly modern support channel. Overnight major brands were... Read More»

3 Ways Your Finance Team Can Positively Impact Service

3 Ways Your Finance Team Can Positively Impact Service

Most of us think of our company’s Finance Department in pretty simple terms: the place that tracks incoming and outgoing cash. But the truth is much more than that; Finance Departments everywhere are full of unsung heroes who tirelessly labor to keep the company financially healthy. With the right tools,... Read More»

5 Tips for Engaging International Audiences

5 Tips for Engaging International Audiences

It goes without saying that no marketing team wants to offend potential customers. Companies invest significant time and resources to ensure spot-on personalized sales and marketing content for target audiences. Marketing to global audiences without localizing content, though, is dangerous to your efforts and perhaps even to your brand’s reputation;... Read More»