Recent Posts

"Grow Your Small Business With Salesforce": A New Salesforce E-Book

"Grow Your Small Business With Salesforce": A New Salesforce E-Book

For small businesses, the opportunity to scale is tremendous. With the right tools and a solid foundation, every small business has an exciting opportunity to grow their operation. By making their teams more efficient, generating more leads, and closing more deals, a CRM solution like Salesforce can be instrumental in... Read More»

4 Vital Lessons Sales Teams Should Take from Customer Service

4 Vital Lessons Sales Teams Should Take from Customer Service

Companies that want to achieve a high Net Promoter Score should ask themselves one key question: are your sales reps truly trying to help prospects, or are they only trying to help themselves? Customers form their first and most lasting impression of your company during the very first sales conversation.... Read More»

Why Phone Calls Are a Blind Spot for B2B Marketers

Why Phone Calls Are a Blind Spot for B2B Marketers

You’re a B2B marketer living in a data-driven world. Which type of lead do you invest marketing dollars in—inbound phone leads or inbound web leads? If you’re like most of your peers, it’s the latter. You’re nurturing the online path to purchase—probably using a marketing automation tool like Pardot. And... Read More»

5 Reasons Developers Can't Miss Dreamforce

5 Reasons Developers Can't Miss Dreamforce

Salesforce.com’s developer community has officially surpassed 1.7 million people. That's more than twice the population of San Francisco—so it’s no surprise that the developer experience at Dreamforce has gotten bigger and better year after year. This year, though, we're taking the Developer experience to the next level. Here’s a sneak... Read More»

10 Darn Good Sales Development Essentials

10 Darn Good Sales Development Essentials

“What can I do to build a successful sales development team?” It’s certainly not easy to build a team of Sales Development legends overnight. When revenue is on the line, even one false start can be a recipe for disaster. It is absolutely crucial to focus on the right strategies... Read More»

The Time Has Come: Making the Move Off Legacy Software

The Time Has Come: Making the Move Off Legacy Software

There’s no getting around it: the enterprise technology landscape is in a period of transition right now. As more and more companies move to the cloud, we see an increasing number of legacy software solutions falling by the wayside. But despite all the noise surrounding these cloud migrations, there’s still... Read More»

What a Hot Lot These New Summer '14 Salesforce MVPs Are!

What a Hot Lot These New Summer '14 Salesforce MVPs Are!

It's that time again to recognize a fresh new crop of Salesforce MVPs. This marks our 12th class of MVPs, and the talent just keeps getting stronger and stronger. Not only do we have 15 brand-new additions; we also have 22 re-rewarded MVPs who will be serving another year with... Read More»

5 Fail-Proof Steps for Planning Your Day

5 Fail-Proof Steps for Planning Your Day

Bill Gates, Warren Buffett and myself all have one thing in common. We each have the same amount of time—24 hours each day to use as we see fit. Last I checked, both Bill and Warren were considerably more successful than me. Sure, they have resources I don’t have, but... Read More»

Empowering Your Frontline Agents to Be True Change Agents

Empowering Your Frontline Agents to Be True Change Agents

When it comes to engaging with customers, few of your team members have more experience than the frontline agents fielding calls with questions, or complaints, from customers. You already know that they’re great for giving your users answers and walking them through processes, but frontline agents can be an untapped... Read More»

Collaborating in the Cloud: Connecting Your Virtual Team

Collaborating in the Cloud: Connecting Your Virtual Team

Salespeople have great combined power and energy when they gather in person and share successes, sales techniques, ideas, and information. At conferences we learn as much through conversations with peers in the hallways as we do in our sessions. But there’s no “hallway” on the World Wide Web. And there’s... Read More»