Recent Posts

3 Inbound Growth Metrics Your Business Must Track in 2014

3 Inbound Growth Metrics Your Business Must Track in 2014

Here are three growth metrics your business must track during 2014. These growth metrics are from the world of inbound marketing, not “dry” core metrics such as yearly revenue. These babies are born and raised in the online arena, determining the faith of your business’s online assets and presence. Each... Read More»

How to Really Solve a Problem with a Mobile App

How to Really Solve a Problem with a Mobile App

While the sheer number of mobile devices in the marketplace is growing in a staggering way, what’s truly important to understand isn’t how many people have phones. It’s what the devices can do that’s really game changing. With computational power greater than NASA used to put a human on the... Read More»

4 Keys to Hiring Great Customer Engagement Reps

4 Keys to Hiring Great Customer Engagement Reps

The fact of the matter is that it’s hard to hire good people. This is especially true when trying to fill contact center-type roles, such as a customer engagement center, where turnover can be high, as can job stress. It takes a special kind of person to succeed in this... Read More»

How Social Engagement is Transforming Customer Service

How Social Engagement is Transforming Customer Service

As companies gain experience, further integrate social into service processes and teams, and align social service strategies more closely with their overall customer engagement strategy, they are seeing more positive impact from their efforts. That’s just one of a number of key takeaways from Social Media Today’s 2014 Social Customer... Read More»

The Real Cause of a Lost Sale May Be All in Your Imagination

The Real Cause of a Lost Sale May Be All in Your Imagination

Think of the objections you hear that prevent you from closing sales. Are you hearing these reasons directly from your prospects & customers or is it all in your imagination? Discover the leading cause of lost sales, pipeline constipation, missed sales targets and forecast inaccuracy. Whether it’s around your sales... Read More»

FREE E-BOOK: How to Decide Which CRM Solution is Right For You

FREE E-BOOK: How to Decide Which CRM Solution is Right For You

Your business is growing and you’ve decided the time is right to add a customer relationship management (CRM) system to the mix. Congratulations! Implementing a CRM solution to help take care of customer relationships, as well as the data and information associated with them, is a big step, but also... Read More»

4 Ways Marketing Tools Can Help Sales Reps Better Connect to Customers

4 Ways Marketing Tools Can Help Sales Reps Better Connect to Customers

The strict divide between sales and marketing is disintegrating. The sales process has become more fluid as leads move back and forth during the sales cycle, giving teams in both departments one more reason to start working more closely together. Today, sales reps have just as much responsibility as marketers... Read More»

Earth Day 2014: How to Get Your Employees to Make a Difference

Earth Day 2014: How to Get Your Employees to Make a Difference

Earth Day 2014 is almost here. How will your company celebrate the annual event tomorrow, April 22nd? At salesforce.com, we're committed to environmental responsibility year round and we love to spend Earth Day giving back. The great news is, no matter what the size of your organization, every employee, in... Read More»

10 Surprising Ways CRM Can Help (And Can't Help) Your Business

10 Surprising Ways CRM Can Help (And Can't Help) Your Business

There is general agreement that CRM is a game-changing tool that can help businesses scale faster and work smarter. Yet, despite this step forward, there is a tendency for companies to see CRM systems as a cure-all, and then experience disappointment deeper into implementation. This happens in large part due... Read More»

16 Traits of Good Sales Reps and Bad Sales Reps

16 Traits of Good Sales Reps and Bad Sales Reps

Your company likely has training documents for sales reps to learn about your products and your sales processes. But have you put together anything that explains what makes a good sales rep and what makes a bad sales rep? Have you truly set expectations beyond daily, monthly, quarterly and yearly... Read More»