Category: Customer Stories

Outbox Systems is a SaaS consulting and development firm that helps businesses integrate and implement cloud solutions. We spoke with self-proclaimed Salesforce geek Carolyn Adams, VP of Client Services, on delivering knowledge-based customer support and women in tech. How did you get started in your field? What brought you to... Read More»

For Dan Bergstrom, Director of Demand Conversion at Workfront, the conversion numbers are important, but his people are just as important. In just over two years, Dan and his team have helped Workfront gain 49% year over year growth and increased their efficacy through targeted coaching. A customer of Salesforce... Read More»

Football without grilling: like January without blizzards, or chips without guacamole, it’s just not as good as it should be. But as all you sports fans know, grilling is also a thankless task — one that leaves you slaving over the hot coals while your friends catch all the highlight... Read More»

In our blog last week, Tim outlined the six major technology trends that are impacting relationships between citizens and the state/local governments that serve them. The rise in mobile/social popularity, frequency of apps, increasing number of connected products, growing data availability/abundance, and prevalence of customized experiences puts more emphasis on... Read More»

Angie’s List built its success on helping millions of consumers find the best service providers in more than 700 categories. So when the company started its search for a CRM solution, they insisted on a partner with an equally sterling reputation. “The power of Angie’s List is our reputation as... Read More»

My second Dreamforce was a truly inspirational experience, fueled by innovation and the potential for business transformation. We made some big announcements, introducing capabilities that will unlock new opportunities for companies and enable them to connect with their customers in entirely new ways. What I found particularly notable about this... Read More»

Has Salesforce changed your business, website, or life? If so, please fill out this form to be featured in a customer story. If chosen, we'll share your story on our blog and our social channels! The ancient proverb from Chinese philosopher Lao Tzu tells us: A journey of a thousand... Read More»

One of the many benefits of attending the annual Dreamforce conference is discovering how companies are transforming the way they do business. At the Customer Success Showcase, you can witness this innovation first-hand, learn how you too can better connect with your customers, and score some fun prizes. This year’s... Read More»

This year, the Service Cloud and Desk.com teamed up to host the very first Salesforce Service Surfboard Awards, opening up the opportunity for employees, customers, and partners to nominate Service Cloud and Desk.com customers for an award in 20 different categories. Salesforce wanted to recognize the amazing ways in which... Read More»

The wealthiest entrepreneurs are those who have figured out one simple thing: that the best way to get rich is to give people what they want. Not what you want, or what you think they need, but exactly what they want, especially when it comes to customer service. Service is... Read More»